Frequently Asked Questions
Why choose PATIOUS?
We believe in the open source community and believe that WordPress should be available to all.
Unfortunately, premium plugin and theme authors refuse to decouple support from the code, they won’t set regional price differences and they rarely offer discounts to students, low waged or the young.
We are providing a third way by redistributing the code without any unneeded extras.
How can you offer the products at such low prices?
All WordPress items such as plugins and themes are licensed under the General Public Licence (GPL).
This means that once we have purchased the item we are free to redistribute it if we choose to do so.
Your membership to our site goes towards maintaining and buying the subscriptions to 3rd party theme and plugin authors. This form of crowdfunding helps keep prices low and we can then pass this benefit on to you.
Is support Included?
No. If you require technical support regarding a plugin or theme then you will need to either purchase the product directly from the author (a link is provided) or you will need to hire a freelancer to take a look for you. Alternatively, you could ask around some of the helpful WordPress community forums.
Not offering support is the way in which we are able to offer the products at a discounted price.
Are these products genuine?
Yes, 100%. We have active subscriptions to all the authors of the products featured on our website.
We download from them and redistribute to you.
The downloads are not altered in any way.
Do you provide updates to the products?
Yes. As soon as we are notified of an update, we go and download it from the author and update it on our site.
We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.
You can also see our regular updates by visiting our update page.
An item I downloaded is asking for a registration code. What to do?
Ignore it. Developers include these so that the plugin or theme can update automatically or so that you can register for support. The item itself will work perfectly fine without anything being entered in the box. We would recommend updating your theme/plugins manually when updates become available on our site.
How many sites can I use the plugin or theme on?
As many as you like. The plugins and themes are GPL licensed so you can use them as often as you like on as many sites as you like.
Got a friend who’s building a site? Go share them with your friend. Seriously, there are no catches.
Are there any restrictions on the number of downloads?
Right now, we do not impose any limit on the number of downloads per day.
Can I request new products?
Yes, every user who is subscribed to our membership can request 1 product per month. Though the fulfillment of the product depends solely on the discretion of PATIOUS and other factors like license of the product (GPL or non-GPL – we will not entertain any non-GPL product requests), the price of the product, usage of the product on one license, etc.
How can I hide license reminders or user keys?
Consider hiding the license activation reminders through a plugin like “WP Nag Hide.“ This plugin is free and very popular in the WordPress community. Make sure to check the official documentation for more information!
